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Refund Policy

Mika Collections (Pty) Ltd Returns & Refund Policy

We want you to love your purchase. If you are not completely satisfied, we are here to help. This policy aligns with the South African Consumer Protection Act (CPA) and the Electronic Communications and Transactions (ECT) Act

1. Changing Your Mind (7-Day Cooling-Off Period)

Under the ECT Act, you have the right to cancel your purchase and return an item for any reason—even if you just changed your mind. 

  • The Window: You must notify us via email within 7 days of receiving your delivery.

  • Condition of Goods: The item must be unused, unaltered, in its original condition, and in its original, undamaged packaging.

  • Return Courier Fees: You are responsible for paying the direct courier costs to return the item to our warehouse.

  • The Refund: Once we inspect the item and approve the return, we will process a full refund to your original payment method within 30 days. Original shipping fees are non-refundable. 

2. Defective, Broken, or Faulty Goods (6-Month Warranty)

If a product is defective, damaged upon arrival, or fails under normal use, you are protected under the CPA. 

  • The Window: You can report a product defect within 6 months of delivery.

  • Your Remedy: You can choose whether you want the item repaired, replaced, or fully refunded.

  • Return Courier Fees: We will arrange our courier to collect the item at our expense.

  • The Refund: If you choose a refund, your money will be reversed to your original payment method (credit card reversal or EFT). We do not force you to accept store vouchers for defective goods. 

  • What is Not Covered: This warranty does not cover damage caused by normal wear and tear, negligence, abuse, or failing to follow product care instructions.

3. Items That Cannot Be Returned

Please note that we cannot accept returns or offer refunds for the following items unless they are defective:

  • Custom-made, personalised, or bespoke products.

  • Personal care items or intimate apparel (underwear, swimwear, earrings) for hygiene reasons.

  • Items bought on clearance or sale cannot be returned for a change of mind, but they are still covered if they are defective. 

4. How to Start a Return

  • Email our team at mikacollections01@gmail.com with your order number.

  • State whether you are returning the item due to a Change of Mind or a Product Defect (please attach photos if defective).

  • Our team will review your request and send you instructions on the next steps.

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